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Supporting vulnerable customers

 

 

 

Supporting vulnerable customers

No two customers are the same, and we pride ourselves on treating customers like individuals, and offering tailored, priority assistance to customers who need it most in a power cut, while also offering support to those that are fuel poor.

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Our commitments to vulnerable customers:

 
Find out more about how we intend to support vulnerable people in our 'Meeting the needs of consumers and network users' section of the business plan. 

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Futher information

Download our customer vulnerability strategy