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Connection Surgery Appointments

We understand that before you apply to us for a new connection, particularly for larger and more complex connections that require work at higher voltage levels, you often have questions and want to understand more about the process, timescales, technical considerations, consents/legal requirements and possible constraints of making a connection to the network in a particular area. 

Discussing your plans with us at an early stage can help to provide a better insight to any potential network reinforcement and complexity issues that may arise and help you to establish the viability of an individual scheme before committing to a formal application and incurring associated costs (including assessment and design fees). 

If you would like to discuss your plans with one of our design engineers you can request a Connections Surgery appointment. When we receive your request we will call you within 2 working days to discuss your scheme and the options available to you. If we feel a follow up meeting would be beneficial we can arrange that too. 

To find out more or to book an appointment then please get in touch: 

South West & Wales: 0800 028 6229 

Midlands: 0800 121 4909 

Please mention that your enquiry is for connection surgery appointments when you call.

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Have a question or feedback?