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Safety is our priority

In RIIO-ED1, we placed great emphasis on reducing the impact suffered by our customers as a result of power cuts and are committed to continuing with this focus in RIIO-ED2. While network reliability is important, staff, contractor and public safety remains our top priority.

Stakeholders continue to value network reliability as a key priority. In particular, keeping the lights on and providing quick restoration during power cuts is critical.

Stakeholders feel WPD service levels are currently very good, with the number of customers affected and duration of power cuts at their lowest ever levels. However, stakeholders have stated that WPD should seek continual improvement, aiming for further power cut reductions and reducing power cut duration.

Our stakeholders continue to place network reliability as a top priority. Power cuts cause inconvenience to businesses, services (such as hospitals) and domestic life. Such inconveniences have become amplified during the recent COVID lockdowns. That’s why we’re committed to making sure our network is reliable and that faults are resolved quickly.

How to respond to this consultation

This online consultation is broken up into 4 separate sections;

  • meeting the need of consumers and network users
  • maintaining a safe and resilient network 
  • delivering an environmentally sustainable network
  • further views on the plan

Throughout each section you will be asked to submit your options as you go. At the end of each section you will see a link to progress to the next section. 

If you have any questions about this process before submitting please email us: yourpowerfuture@westernpower.co.uk.

Package 2.1 - Network resilience

Please choose your preferred option per commitment and then submit to continue.

Core Commitment
Current RIIO-ED1 performance
Option 1: Incremental improvement
Option 2: WPD current view
Option 3: Further ambition
Option 4: Considerably greater ambition
Positive impact for customers
Option 5
25
On average fewer and shorter power cuts in RIIO-ED2 than RIIO-ED1
On average customer experience 1 power cut every 2 years, lasting 24 minutes
Customers receive a highly reliable supply of electricity, delivering our lowest ever power cut levels with an average duration of less than 24 minutes per year.
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26
Reduction of tree related faults on HV and EHV overhead network due to use of LIDAR in RIIO-ED2 thus reducing the impact on the customer
New
Provide quicker and more accurate information about tree growth so we can better target our tree trimming to reduce the risk of power cuts.
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27
Continue to have focus on restoring HV supplies quickly (that are not automatically restored) within one hour
>85%
85%
86%
87%
88%
Minimising the disruption and inconvenience to customers, by restoring power as quickly as possible.
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28
We will aim to restore customer supplies in RIIO-ED2 within 12 hours under normal weather conditions
70 customers over 12 hours
Minimising the disruption and inconvenience to customers, by restoring power as quickly as possible.
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29
Carry out work that improves network reliability for our worst served customers (those experiencing 12 or more higher voltage power cuts over a 3 year period
48 schemes
40 schemes (benefitting approx. 4,720 customers)
50 schemes (benefitting approx. 5,900 customers)
60 schemes (benefitting approx. 7,080 customers)
70 schemes (benefitting approx. 8,260 customers)
Significantly improved supply reliability for customers that have experienced a significantly poorer service (higher volumes of power cuts) than the average. Improvements will result in less inconvenience and disruption for customers.
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Bill Impact
Carry out work that improves network reliability for our worst served customers (those experiencing 12 or more higher voltage power cuts over a 3 year period Bill Impact for option Option 1: Incremental improvement:-0.5p
Carry out work that improves network reliability for our worst served customers (those experiencing 12 or more higher voltage power cuts over a 3 year period Bill Impact for option Option 2: WPD current view:None
Carry out work that improves network reliability for our worst served customers (those experiencing 12 or more higher voltage power cuts over a 3 year period Bill Impact for option Option 3: Further ambition:+0.5p
Carry out work that improves network reliability for our worst served customers (those experiencing 12 or more higher voltage power cuts over a 3 year period Bill Impact for option Option 4: Considerably greater ambition:+1p
30
Invest to improve the overall health of the network and develop a measure of overall asset health. Report annually to stakeholders the impact of our investments
£180m per annum
Maintain current health levels: £181m per annum
Incrementally improve asset health: £190m per annum
Proactive advancement + 5% £200m per annum
Proactive advancement + 10% £209m per annum
Reducing the risk of unplanned power cuts by improving the reliability of our network by replacing equipment in the poorest condition.
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Bill Impact
Invest to improve the overall health of the network and develop a measure of overall asset health. Report annually to stakeholders the impact of our investments Bill Impact for option Option 1: Incremental improvement:-27p
Invest to improve the overall health of the network and develop a measure of overall asset health. Report annually to stakeholders the impact of our investments Bill Impact for option Option 2: WPD current view:None
Invest to improve the overall health of the network and develop a measure of overall asset health. Report annually to stakeholders the impact of our investments Bill Impact for option Option 3: Further ambition:+27p
Invest to improve the overall health of the network and develop a measure of overall asset health. Report annually to stakeholders the impact of our investments Bill Impact for option Option 4: Considerably greater ambition:+54p
31
We will continue to install further flood defences to reflect updated data from the Environment Agency
Flood defences at 72 substations
80 Schemes
95 Schemes to be done in RIIO-ED2
110 Schemes
125 Schemes
Improve the resilience of the network to severe flood, therefore reducing the risk of power cuts and disruption to customers.
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Bill Impact
We will continue to install further flood defences to reflect updated data from the Environment Agency Bill Impact for option Option 1: Incremental improvement:-1.5p
We will continue to install further flood defences to reflect updated data from the Environment Agency Bill Impact for option Option 2: WPD current view:None
We will continue to install further flood defences to reflect updated data from the Environment Agency Bill Impact for option Option 3: Further ambition:+1.5p
We will continue to install further flood defences to reflect updated data from the Environment Agency Bill Impact for option Option 4: Considerably greater ambition:+3p
Expenditure
Expenditure for option Option 1: Incremental improvement:-£10.47m
Expenditure for option Option 2: WPD current view:None
Expenditure for option Option 3: Further ambition:+£10.26m
Expenditure for option Option 4: Considerably greater ambition:+£20.52m
Bill Impact
Bill Impact for option Option 1: Incremental improvement:-30p
Bill Impact for option Option 2: WPD current view:None
Bill Impact for option Option 3: Further ambition:+29.5p
Bill Impact for option Option 4: Considerably greater ambition:+59p
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Package 2.2 - Business IT Security and Cyber Resilience

Please choose your preferred option per commitment and then submit to continue.

Core Commitment
Current RIIO-ED1 Performance
Option 1: Incremental improvement
Option 2: WPD current view
Option 3: Further ambition
Option 4: Considerably greater ambition
Positive impact for customers
Option 5
32
Continually assess emerging threats to enhance cyber security systems to ensure no loss of data or network interruption from a cyber attack
As per commitment (Additional expenditure in RIIO-ED2 is proposed to respond to increasing threats)
Personal customer data will be protected and the risk of power cuts as a result of cyber-attacks will be kept to a minimum.
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33
Enhance the resilience of our IT network security by upgrading our disaster recovery capability to ensure continuity of our operations
As per commitment (Additional expenditure in RIIO-ED2 is proposed to respond to increasing threats)
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Package 2.3 - Safety

Please choose your preferred option per commitment and then submit to continue.

Core Commitment
Current RIIO-ED1 performance
Option 1: Incremental improvement
Option 2: WPD current view
Option 3: Further ambition
Option 4: Considerably greater ambition
Positive impact for customers
Option 5
34
Undertake an additional Staff Safety Climate Survey during RIIO-ED2
Once
WPD will have a safe and healthy workforce to enable us to maintain our services for customers.
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35
Distribute safety advice information to stakeholders
Target: 62,500 per year
100,000 per year
200,000 per year
300,000 per year
400,000 per year
Keep our customers safe – particularly those that need to work in close proximity to our equipment.
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Bill Impact
Distribute safety advice information to stakeholders Bill Impact for option Option 1: Incremental improvement:-0.5p
Distribute safety advice information to stakeholders Bill Impact for option Option 2: WPD current view:None
Distribute safety advice information to stakeholders Bill Impact for option Option 3: Further ambition:+0.5p
Distribute safety advice information to stakeholders Bill Impact for option Option 4: Considerably greater ambition:+1p
36
Educate a minimum of children per year about avoiding danger from electricity
Target: 50,000 per year
50,000 children per year
60,000 children per year
70,000 children per year
80,000 children per year
Keep children safe around our electricity equipment and reducing the risk that they could come to harm
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Bill Impact
Educate a minimum of children per year about avoiding danger from electricity Bill Impact for option Option 1: Incremental improvement:-0.5p
Educate a minimum of children per year about avoiding danger from electricity Bill Impact for option Option 2: WPD current view:None
Educate a minimum of children per year about avoiding danger from electricity Bill Impact for option Option 3: Further ambition:+0.5p
Educate a minimum of children per year about avoiding danger from electricity Bill Impact for option Option 4: Considerably greater ambition:+1p
37
Underground, insulate or divert overhead lines that cross school or other playing areas
New
390 Schemes to be don in RIIO-ED2
780 Schemes to be done in RIIO-ED2
1560 Schemes to be done in RIIO-ED2
3120 Schemes to be done in RIIO-ED2
Reduce the risk of harm to the general public, in particular younger children.
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Bill Impact
Underground, insulate or divert overhead lines that cross school or other playing areas Bill Impact for option Option 1: Incremental improvement:-6.5p
Underground, insulate or divert overhead lines that cross school or other playing areas Bill Impact for option Option 2: WPD current view:None
Underground, insulate or divert overhead lines that cross school or other playing areas Bill Impact for option Option 3: Further ambition:+13p
Underground, insulate or divert overhead lines that cross school or other playing areas Bill Impact for option Option 4: Considerably greater ambition:+39p
Expenditure
Expenditure for option Option 1: Incremental improvement:-£2.35m
Expenditure for option Option 2: WPD current view:None
Expenditure for option Option 3: Further ambition:+£4.76m
Expenditure for option Option 4: Considerably greater ambition:+£14.12m
Bill Impact
Bill Impact for option Option 1: Incremental improvement:-7.5p
Bill Impact for option Option 2: WPD current view:None
Bill Impact for option Option 3: Further ambition:+14p
Bill Impact for option Option 4: Considerably greater ambition:+41p
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Package 2.4 - Workforce resilience

Please choose your preferred option per commitment and then submit to continue.

Core Commitment
Current RIIO-ED1 performance
Option 1: Incremental improvement
Option 2: WPD current view
Option 3: Further ambition
Option 4: Considerably greater ambition
Positive impact for customers
Option 5
38
Demonstrate exceptional embedded employment practices by achieving accreditation with Investors in People by the end of RIIO-ED2
New
Standard Accreditation
Silver (top 33% of UK companies)
Gold (top 18% of UK companies)
Platinum (top 2% of UK companies)
Customers receive excellent service as a result of a motivated, highly-skilled and knowledgeable workforce.
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Bill Impact
Demonstrate exceptional embedded employment practices by achieving accreditation with Investors in People by the end of RIIO-ED2 Bill Impact for option Option 1: Incremental improvement:-0.5p
Demonstrate exceptional embedded employment practices by achieving accreditation with Investors in People by the end of RIIO-ED2 Bill Impact for option Option 2: WPD current view:None
Demonstrate exceptional embedded employment practices by achieving accreditation with Investors in People by the end of RIIO-ED2 Bill Impact for option Option 3: Further ambition:+0.5p
Demonstrate exceptional embedded employment practices by achieving accreditation with Investors in People by the end of RIIO-ED2 Bill Impact for option Option 4: Considerably greater ambition:+1p
39
Publish annually our updated Diversity & Inclusion Action Plan & Performance
New
Improve the quality and tailoring of our services by having a workforce that reflects the diversity of the communities we serve.
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Expenditure
Expenditure for option Option 1: Incremental improvement:-£0.02m
Expenditure for option Option 2: WPD current view:None
Expenditure for option Option 3: Further ambition:+£0.02m
Expenditure for option Option 4: Considerably greater ambition:+£0.04m
Bill Impact
Bill Impact for option Option 1: Incremental improvement:-0.5p
Bill Impact for option Option 2: WPD current view:None
Bill Impact for option Option 3: Further ambition:+0.5p
Bill Impact for option Option 4: Considerably greater ambition:+1p
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Alternative ways to respond

If you would prefer to post or email your response to use please use the details below:

Email: yourpowerfuture@westernpower.co.uk

Post: Stakeholder Team, Western Power Distribution, Herald Way, Castle Donington, DE74 2TU. 

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Further views on the plan

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