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Incentive for Connections Engagement

WPD ICE Workplan 2018/19

The WPD 2018/19 ICE Workplan has been created in line with our Connections Strategy, using input from our broad range of connection stakeholders through our ongoing programme engagement activities. The priority issues which have been identified as a result of feedback from our engagement activities throughout the 2017/18 period such as our DG Workshop, our WPD Stakeholder workshops and our Competition in Connection events. We have used these discussions and feedback to prioritise the issues and to identify and formulate a set of initiatives to address them. Our Connection Customer Steering Group panel provide input into these priorities and help us to refine the priorities and areas of focus. The initiatives in the ICE Workplan aim to provide the changes and improvements required by our stakeholders.

The ICE Workplan will develop though the year where further initiatives are identified through our stakeholder engagement and added. These new initiatives will be clearly identified when we publish updates so that stakeholders can easily track our progress. It is important to us that all of our stakeholders can engage with our ICE Workplan to ensure that we are meeting their requirements. We have kept the format of the ICE Workplan simple and straightforward to ensure that it is accessible for all stakeholders so that our objectives are clear and can be tracked throughout the year.

We have grouped the initiatives into a series of focus areas along with the feedback which prompted them. Each initiative is numbered according to their focus area, for ease of reference and to track new additions. Initiatives have a target date for completion and a column indicating the measures we will use to identify success. As updates are published there will be a column indicating the current status and progress.

We would welcome any feedback you have on our ICE Workplan throughout 2018/19, please send your feedback to:

The ICE Workplan including our high level Connections Strategy can be found here

October Resubmission

We have taken the opportunity, as with previous years, to provide a further submission of our ICE Workplan. This enables us to update our stakeholders on the progress of our 2018/19 commitments and implement further initiatives identified through engagement with our stakeholders and feedback received. This update also includes additional engagement activities we are undertaking above and beyond those set out in our original report. 

Current and previous submissions of the ICE Workplan and associated appendices can be found below:


ICE Workplan 2019-2020

2018-2019 Updates

2019 Submission


ICE Workplan Submission October 2018 Update

2018-2019 Updates 

October 2018 Update

2018 Submission

October 2017 Update

2017/18 Quarterly Updates

2017 Submission

2016 High Level Strategy

October 2016 Re-submission

2016 Submission

October 2015 Re-submission

  • ICE2015 Looking Forward Report

    2015 Looking Forward Report

    PDF / 4 MiB

    We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and provides an update on the status of the actions we committed to for 2015/16.

2015 Submission (Trial)

  • ICE2014 Part One Trial Submission

    2014 Part One Trial Submission

    PDF / 1 MiB

    WPD's submissions under Ofgem's Incentive on Connections Engagement (ICE) Trial. The trial is being run ahead of the incentive going 'live' in 2015.

  • ICE2014 Part Two Trial Submission

    2014 Part Two Trial Submission

    PDF / 3 MiB

    As part of the ICE, we must submit two reports; a Part One 'looking forward' report detailing our plans regarding connections engagement and improvements for the coming year and a Part Two 'looking back' report explaining performance against the previous year's plans. For the Trial the two submissions focus on our activities relating to Distributed Generation connections, but also covers our broader connections approach for the year including the CCSG.

Customer feedback for the 2015/16 Workplan advised that WPD could do more to make customers aware of the progress being made against the initiatives in the ICE Workplan. In response, WPD committed to provide regular updates of the Workplan on at least a quarterly basis.

2016/17 Quarterly Updates

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