Skip to main content

Looking after our customers

WPD remains committed to providing excellent customer service. For RIIO-ED2, we will continue to build on our success in ED1 to ensure we maintain and improve our high levels of customer service. To achieve this, it is vital that all our staff are equally committed to ensuring that every interaction with a customer results in customer satisfaction.

The transition to a smart, flexible low carbon network will bring significant change and uncertainty – and an even greater need for excellent customer service. The new services and interactions we will introduce during the transition must deliver the same excellent experience for customers.

We are also committed to looking after our vulnerable customers and those who are less well-off.

Our core commitments

You may also be interested in...

Second draft Business Plan

We have incorporated stakeholder feedback into our second draft Business Plan and are again asking for your feedback.

Find out more

Maintaining a safe and resilient network

Find out more

Delivering an environmentally sustainable network

Find out more