Looking after our customers
WPD remains committed to providing excellent customer service. For RIIO-ED2, we will continue to build on our success in ED1 to ensure we maintain and improve our high levels of customer service. To achieve this, it is vital that all our staff are equally committed to ensuring that every interaction with a customer results in customer satisfaction.
The transition to a smart, flexible low carbon network will bring significant change and uncertainty – and an even greater need for excellent customer service. The new services and interactions we will introduce during the transition must deliver the same excellent experience for customers.
We are also committed to looking after our vulnerable customers and those who are less well-off.
Our core commitments