Skip to main content

Connection Customer Engagement

Connections related forums

We recognise the importance of maintaining regular contact with our connections stakeholders to ensure that the services we provide meet their needs. 

Connection Customer Steering Group (CCSG)Attended by a broad representation of connection stakeholders three times a year, the CCSG covers a broad range of connections related topics and feeds into the development of our Incentive for Connections Engagement (ICE) workplaces.Competition in Connections Group (CiCG)Attended by Independent Connection Provider (ICP) and Independent Network Operator (IDNO) representatives twice a year, the CiCG is focussed on topics specifically affecting the competitive connections market.Distributed Generation Owner/Operator Forum (DGOO)Meeting quarterly, topics are specific to the needs of owners and operators of generation and storage installations.

Incentive for connections engagement

Our Incentive for Connections Engagement (ICE) workplan is developed each year, in consultation with our stakeholders, to deliver improvements in the policies and processes associated with delivering connections.

Incentive for connections engagementFind out more

Surgery Appointments 

An opportunity to meet with a local engineer prior to submitting an application to discuss your specific connection needs or overall development plans for a particular region.

Connections surgery appointmentsFind out moreCommunity energy appointmentsFind out moreNet Zero surgeriesFind out more


We may, from time to time, consult with stakeholders on a range of connections related subjects.

ConsultationsFind out more

Have a question or feedback?

Have a question or feedback?