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Incentive for Connections Engagement

WPD ICE Workplan 2019/20

2019-2020 is the fifth year of the eight year business plan period called RIIO-ED1- this stands for Revenue = Incentives + Innovation + Outputs for the electricity distribution industry set by the regulator Ofgem. The regulatory framework set by Ofgem is designed to drive clear outcomes for stakeholders and to provide strong incentives for WPD. ICE is one of the incentives set by Ofgem specifically for the area of connections. The WPD 2019/20 ICE Workplan has been created with a range of initiatives in line with our Connections Strategy, using input from our broad range of connection stakeholders through our ongoing programme of stakeholder engagement activities. The priority areas which have been identified as a result of feedback from our engagement activities throughout the 2018/19 period have been used to set the focus areas for the workplan under which the initiatives are grouped.

Our Connection Customer Steering Group panel provide input into these priorities and help us to refine the priorities and areas of focus. The initiatives in the ICE Workplan are designed to provide the changes and improvements required by our stakeholders.

The ICE Workplan will develop though the year where further initiatives are identified through our stakeholder engagement to be added. The new initiatives will be clearly identified when we publish updates so that stakeholders can easily track our progress. It is important to us that all of our stakeholders can engage with our ICE Workplan to ensure that we are meeting their requirements. We have kept the format of the ICE Workplan simple and straightforward to ensure that it is accessible for all stakeholders so that our objectives are clear, concise and can be tracked throughout the year.

Each initiative is numbered according to their focus area, for ease of reference and to track new additions. Initiatives have a target date for completion and a column indicating the measures we will use to identify success. As updates are published there will be a column indicating the current status and progress.

The “Looking Forward and Looking Back” report has been included on WPD website on 31st May 2019.

The report includes a looking back section for the regulatory year 2018/19 and a looking forward section for the regulatory year 2019/20, explaining WPD’s stakeholder engagement strategy and connection activity improvement plans, in line with the Ofgem ICE incentive. The report encompasses the engagement activities in WPD’s four Distribution Service Areas (DSA): South West, South Wales, East Midlands and West Midlands.

We would welcome any feedback you have on our ICE Workplan throughout 2019/20, please send your feedback to:

The ICE Workplan including our high level Connections Strategy can be found here.

Current and previous submissions of the ICE Workplan and associated appendices can be found below:  

ICE Workplan Submission October 2019 Update

ICE Workplan 2019-2020

2019 Submission

ICE Workplan Submission October 2018 Update

2018-2019 Updates 

October 2018 Update

2018 Submission

October 2017 Update

2017/18 Quarterly Updates

2017 Submission

2016 High Level Strategy

October 2016 Re-submission

2016 Submission

October 2015 Re-submission

  • ICE2015 Looking Forward Report

    2015 Looking Forward Report

    PDF / 4 MiB

    We have taken the opportunity to make a resubmission to Ofgem of our ICE Workplan. This resubmission illustrates how our ICE Workplan is progressing and provides an update on the status of the actions we committed to for 2015/16.

2015 Submission (Trial)

  • ICE2014 Part One Trial Submission

    2014 Part One Trial Submission

    PDF / 1 MiB

    WPD's submissions under Ofgem's Incentive on Connections Engagement (ICE) Trial. The trial is being run ahead of the incentive going 'live' in 2015.

  • ICE2014 Part Two Trial Submission

    2014 Part Two Trial Submission

    PDF / 3 MiB

    As part of the ICE, we must submit two reports; a Part One 'looking forward' report detailing our plans regarding connections engagement and improvements for the coming year and a Part Two 'looking back' report explaining performance against the previous year's plans. For the Trial the two submissions focus on our activities relating to Distributed Generation connections, but also covers our broader connections approach for the year including the CCSG.

Customer feedback for the 2015/16 Workplan advised that WPD could do more to make customers aware of the progress being made against the initiatives in the ICE Workplan. In response, WPD committed to provide regular updates of the Workplan on at least a quarterly basis.

2016/17 Quarterly Updates

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