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Incentive for Connections Engagement

WPD ICE 2020/21

We value the views and opinions of our connections customers. We continue to receive excellent feedback on content, level of engagement and type of events we host for our connections stakeholders. 

2020-2021 is the sixth year of the eight year business plan period called RIIO-ED1- this stands for Revenue = Incentives + Innovation + Outputs for the electricity distribution industry set by the regulator Ofgem. The regulatory framework set by Ofgem designed to drive clear outcomes for stakeholders and to provide strong incentives for WPD. 

ICE is one of the incentives set by Ofgem specifically for the area of connections. The ICE 2020/21 Plan created has a range of initiatives in line with our connections strategy, using the input from our broad range of connection stakeholders through our ongoing programme of stakeholder engagement activities. 

Our Connection Customer Steering Group panel provide input into these initiatives and help us to refine the actions. The initiatives in the ICE 2020/21 Plan designed to provide the changes and improvements required by our stakeholders. The ICE Plan will develop throughout the year where further initiatives being identified and evolving through our stakeholder engagement. The new initiatives are clearly identifiable when we publish updates so that stakeholders can easily track our progress. It is important to us that all of our stakeholders engage with our ICE 2020/21 Plan to ensure that we are meeting their expectations. The ICE Plan is clear, concise and straightforward to ensure that it is accessible for all stakeholders, ensuring the completion of our objectives throughout the regulatory year. Each Initiative has a target date for completion and a column indicating the measures we will use to identify success. Updates published quarterly, indicating the status and progress.

If you would like to share your feedback on the ICE 2020 plan or report, pease contact our Connections Policy Team at

The new ICE 2020 Report is now available:

ICE Plan

ICE Report

ICE Quarterly Updates


To view all previous ICE documents, click here.



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