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Some of our achievements so far...

386,672

school children have

attended electrical

safety sessions

400,000

customers provided with 

safety information

22,013 

fuel poor customers 

supported to save

£10 million

500,000

vulnerable people supported

via the In This Together

Community Matters Fund

87%

of customers affected by

a high voltage fault had

their supply restored

within one hour

Accident rate fell to

0.68

accidents per 100 staff

9.18

out of 10 for customer

satisfaction

34%

reduction in our 

business carbon

footprint since

2012/13


Our business plan for the eight year period of RIIO-ED1 made a number of commitments across 6 categories, to see a brief overview of our performance in each area click on the icons below: 


We recognise that some stakeholders will wish to access more detail on our performance than others. We have therefore produced different formats of our reporting to enable individuals to choose the report type that best meets their requirements. 

Performance Snapshot - Business Plan Commitments Report 2020-21

A single page performance snapshot which allows for high level performance comparison.

Summary Report - Business Plan Commitments Report 2020-21

A summary report which provides an overview of our performance in key areas.

WPD RIIO-ED1 Business Plan Commitments Report 2020-21

A comprehensive report which provides detailed information on our progress against our Business Plan Commitments.

Glossary - Business Plan Commitments Report 2020-21

A glossary explaining technical terms contained within each report.


We are keen to assess stakeholder views of our performance reporting for RIIO-ED1, we would therefore ask you to spare a minute of your time to complete a short survey.  Your feedback will be used to help us to improve reporting in future years.  To complete the survey please click here.

In addition to the above reports we are required to publish a copy of Regulatory Instructions and Guidance (RIGs) sheet SI1 for each of our licence areas.  SI1 forms part of the standard suite of reporting submitted to Ofgem on an annual basis.  The data contained within SI1 is replicated within the Performance Snapshot provided above but is published in compliance with Ofgem guidance.

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Our Business Plan

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Ofgem SECV Incentive

Customer engagement is vital to continuously improve our connections services.

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Our Consultation Process

Our customers pay for all we do so have a right to expect a high standard of service and have confidence that we are delivering.

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