Performance reporting - RIIO-ED1
As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. RIIO-ED1, the current price control period, commenced in April 2015 and will end in March 2023.
proactive text messages sent
during power cuts
school children have attended
electrical safety sessions
customers provided with
safety information
17,764 fuel poor customers
supported to save
Online connections application
process rated
out of 10
of customers affected by
a high voltage fault had
their supply restored
within one hour
reduction in our business
carbon footprint since
2012/13
Accident rate of
accidents per 100 staff
out of 10 for customer
satisfaction
Our business plan for the eight year period of RIIO-ED1 made a number of commitments across 6 categories, to see a brief overview of our performance in each area click on the icons below:
We recognise that some stakeholders will wish to access more detail on our performance than others. We have therefore produced different formats of our reporting to enable individuals to choose the report type that best meets their requirements.
A single page performance snapshot which allows for high level performance comparison.
A summary report which provides an overview of our performance in key areas.
A comprehensive report which provides detailed information on our progress against our Business Plan Commitments.
A glossary explaining technical terms contained within each report.
We are keen to assess stakeholder views of our performance reporting for RIIO-ED1, we would therefore ask you to spare a minute of your time to complete a short survey. Your feedback will be used to help us to improve reporting in future years. To complete the survey please click here.
In addition to the above reports we are required to publish a copy of Regulatory Instructions and Guidance (RIGs) sheet SI1 for each of our licence areas. SI1 forms part of the standard suite of reporting submitted to Ofgem on an annual basis. The data contained within SI1 is replicated within the Performance Snapshot provided above but is published in compliance with Ofgem guidance.
Our Business Plan sets out a view of our future and has been influenced by engagement with our stakeholders.
Customer engagement is vital to continuously improve our connections services.
Our customers pay for all we do so have a right to expect a high standard of service and have confidence that we are delivering.