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Supporting vulnerable customers

No two customers are the same, and we pride ourselves on treating customers like individuals, and offering tailored, priority assistance to customers who need it most in a power cut, while also offering support to those that are fuel poor.

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Our commitments to vulnerable customers:

 
Find out more about how we intend to support vulnerable people in our 'Meeting the needs of consumers and network users' section of the business plan. 

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Futher information

Download our customer vulnerability strategy

RIIO-ED2 Business Plan

A future vision created together with customers, delivered by us.