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Ofgem's SECV Incentive

For eight years running we have won The Ofgem Stakeholder Engagement and Customer Vulnerability Incentive (SECV). 

The Ofgem SECV is designed to encourage electricity and gas network and transmission operators to proactively engage effectively with stakeholders and deliver a socially responsible and inclusive service. The reward is based upon the assessment of three submitted written documents covering the strategy and resulting outcomes that evidence how the company is collaborating with stakeholders to achieve positive results. A thorough, independent audit is completed and the process culminates in an Ofgem panel interview.

Please use the information below to view all of our previous entries to the SECV to Ofgem.