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Our Business Plan 2023-2028

A future vision co-created with customers, delivered by us
We are making ambitious commitments to customers across our region - while keeping bills low.
 

Why do we do this?

Every penny that we spend is paid for through customers' bills.
That's why, for us, it is vital that when developing our plans that customers are at the heart of what we do.
We've co-created a future plan by listening to thousands of your views, ensuring that we deliver a service that meets your needs, now and for future generations.

How did we do this?

We started with a blank piece of paper
We can't do this without speaking to the people who matter the most, you, our customers.
25,000 customers
helped us understand what is important to you.

What did we learn?

Our customers care about
  • Great customer service
  • Support for the vulnerable
  • A stable power supply
  • Net zero

What Commitments have we made?

Net zero by 2028 for WPD's own business carbon footprint, and ready to enable local authorities to achieve net zero by as early as 2030.
Ready for up to 1.5 million electric vehicles – affordable Low Carbon Technology connections when required by our customers.
Ready for up to 1.5 million electric vehicles – affordable Low Carbon Technology connections when required by our customers.
Helping 113,000 fuel poor customers to save £60 million.
200,000 school children safer by undergrounding, insulating or diverting overhead lines crossing school play areas at 780 sites.
200,000 school children safer by undergrounding, insulating or diverting overhead lines crossing school play areas at 780 sites.
£1 million 'Community Matters' support fund annually.
93% overall customer satisfaction.
93% overall customer satisfaction.

In Summary

A transformed energy network to drive net zero by as early as 2028 across our region.

This is what WPD's highly ambitious Business Plan for 2023-2028 (RIIO-ED2) will deliver.

It has been co-created with more than 25,000 stakeholders and future customers and has received significant levels of acceptability from wider consumers.